Shipping
- Shipping is free on every order, to every governorate we deliver to. You pay EGP 0 for delivery.
- Delivery usually takes 2–5 working days after your order is confirmed.
- We may call or WhatsApp you to confirm your order and address before we ship it.
- You can order up to 5 cases in one order.
Paying on delivery
Cash on delivery is the only payment method. You pay the courier in cash when your order arrives, and you never enter card details on this website.
Opening your parcel
The parcel can’t be opened until it has been paid for. Before you pay, you can check the outside of the parcel. If the outer packaging has been opened or is damaged, you can refuse it and pay nothing.
Cancelling an order
You can cancel free of charge at any time before your order is shipped — just message us with your order reference. Once your order has shipped, it can no longer be cancelled, but you can still use the returns and exchanges below.
Damaged or not as ordered — free shipping, full refund
If your case arrives damaged, has a manufacturing fault, or isn’t what you ordered (for example, a different color), you can return it for a full refund, or get a replacement if you prefer. Tell us within 30 days of receiving it. We collect it from you and pay all shipping costs.
Changed your mind — 14 days, you pay the shipping
For any other reason, you can return your case for a refund, or exchange it for another color, within 14 days of receiving it. To qualify, the case must be:
- unused, clean and without scratches or marks
- in its original packaging, with any accessories
- sent with your order reference
In this case shipping isn’t free, and you pay it:
- for a refund, the cost of collecting the case is deducted from the amount we refund
- for an exchange, you pay the cost of collecting your case and delivering the new one
We’ll tell you the exact shipping cost before we arrange anything.
Refunds
We refund you within 7 days of receiving the returned case. Because you paid in cash, we refund in cash through the courier, or by mobile wallet or InstaPay if you prefer. If the case was damaged or not as ordered, you get the full amount you paid.
Items we can’t take back
- cases that have been used, damaged or altered after delivery
- cases sent back without their original packaging
- damage caused by misuse or an accident after delivery
How to request a return or exchange
Returns and exchanges are only handled through our website or by contacting us directly. Send your order reference and the reason (with a photo if the item is damaged or not as ordered). We’ll reply within 2 working days with the next steps. Please don’t send a parcel back without arranging it with us first.
Your legal rights
Nothing in this policy limits any right you have under Egypt’s Consumer Protection Law No. 181 of 2018.